Privacy Policy
Last updated: 02/08/25
In Other Words Creative is committed to protecting the privacy of all individuals and handling personal information responsibly. This Privacy Policy outlines how personal information is collected, used, stored, and protected in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
A full copy of the APPs is available from the Office of the Australian Information Commissioner: www.oaic.gov.au
1. Personal Information Collected
“Personal information” means any information or opinion that identifies an individual. The following information may be collected, where relevant to professional services:
- Full name
- Email address
- Phone number
- Postal or billing address
- Payment details
2. Methods of Collection
Personal information may be collected through the following interactions:
- Contact via email, phone, or online forms
- Requests for quotes or bookings
- Website visits (www.iowcreative.com.au)
- Social media interactions or third-party platforms (e.g. payment providers)
Cookies may also be used to improve website functionality and analyse usage. Cookies can be disabled through browser settings.
3. Purpose of Collection
Personal information is collected for the following purposes:
- To provide editing, design, or other creative services
- To communicate about project details or enquiries
- To issue invoices and process payments
- To share occasional updates or offers (with prior consent)
Use of personal information for secondary purposes (i.e. purposes related to the primary reason the information was collected) is limited to circumstances where it would be reasonably expected.
Opting out of marketing communications is available at any time via written request.
4. Sensitive Information
“Sensitive information” includes details such as racial or ethnic origin, political opinions, religious beliefs, health or medical information, or membership of a professional or trade association.
Sensitive information is not collected unless:
- It is necessary for a specific service
- Explicit consent has been provided
- It is required or authorised by law
5. Third-Party Information
Where practical, personal information is collected directly. In instances where information is received from third parties (e.g. through payment platforms or collaborative projects), reasonable steps will be taken to inform the individual as soon as possible.
6. Sharing Information
Personal information is not sold or traded. It may be shared only in the following circumstances:
- With express consent
- Where required or authorised by law
- With trusted service providers solely for business operations (e.g. financial software or email platforms)
All third parties are expected to comply with privacy standards consistent with this policy and the Privacy Act.
7. Data Security
Reasonable steps are taken to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Information that is no longer required will be securely destroyed or de-identified. In accordance with legal obligations, client records may be retained for a minimum of seven (7) years.
8. Accessing or Updating Information
Requests for access to personal information can be made at any time. Identification may be required prior to release. While access is free, an administrative fee may apply for printed or posted documents.
To correct inaccurate or outdated information, please provide notice in writing and reasonable steps will be taken to update records promptly.
9. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in business operations or legal requirements. Any updates to this policy will be reflected on this page.
10. Questions or Complaints?
For any questions about this policy, or to lodge a privacy-related complaint, please contact:
In Other Words Creative
hello@iowcreative.com.au
0427 772 171
http://www.iowcreative.com.au
All concerns will be taken seriously and responded to in a timely manner.
In Other Words Creative 